2019-20 Annual Report

The 2019-20 Sydney Trains Annual Report is now available. The Annual Report provides an overview of the financial year and highlights the great achievements at Sydney Trains in a year of unprecedented change and challenges. Find out more.

We achieved a great deal in 2019–20 as we continued to work towards ensuring our business was ready to meet the expectations of our customers and the communities, now and into the future. We faced the unprecedented scale of the fire season affecting our operations and initial impacts of the COVID-19 pandemic.

In the last financial year, we focused on delivering a safe, reliable, clean and efficient rail service. We delivered more new trains and made improvements and digital upgrades towards a safer, more resilient, railway system – providing more services and supporting a stronger economy.

We focused on improving our customers’ journeys by providing upgraded and accessible stations and timely, accurate communication and information, while ensuring our business was ready for future challenges.

Want to know more? Read the Sydney Trains Annual Report available now on Transport for NSW website.

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